We perform backups every 6 hours using JetBackup, these backups are complete (incremental) account backups including files, emails, and databases.
We retain the 6-hour backups for 24 hours, and daily backups for 28 days.
You're able to restore individual files, folders, databases directly from the JetBackup-section in cPanel.
Accounts that are overdue will get their backups deleted after 7 days.
There are rare cases where the availability of backups might be less:
- Accounts being migrated from 1 server to another
- Replacement or maintenance of our storage server where the loss of backup data may take place.
- Possible loss or data corruption.
- In case of backup failure, we'll get notified 2 hours after expected completion (which may shift backups by 2 hours)
We always recommend people keep a copy of their own files as well.